Frequently Asked Questions
Last updated: August 18, 2026
How long does order processing take?
Most orders are prepared within 1–5 business days after payment is confirmed. Business days exclude weekends and public holidays. High-volume periods or order verification may add time.
When should my order arrive?
Estimated transit is generally 7–20 business days after dispatch. The actual delivery date depends on destination, carrier capacity, customs review, weather, and other conditions outside our direct control. The estimate is not a guaranteed arrival date.
How much does shipping cost?
For both the United States and Canada zone and the Rest of World zone, orders from $0.00 through $44.99 qualify for Fast shipping at $5.99 USD. Orders of $45.00 USD or more qualify for Free shipping. The checkout calculation determines which rate applies to the order.
Will I receive tracking?
When tracking is available, it is sent to the email used at checkout. It can take several days after dispatch for the carrier's first scan to appear.
Are customs charges included?
Unless checkout expressly states otherwise, import duties, taxes, brokerage charges, and customs fees are not included in the product or shipping price. The recipient is responsible for charges imposed by the destination country.
Can I change or cancel an order?
Email us as soon as possible. We will try to make a change or cancellation before fulfillment begins, but we cannot guarantee it once the order has entered processing or shipped.
What is the return window?
You may request an eligible return within 30 calendar days after confirmed delivery. The item must be unused, complete, and in its original condition and packaging. See our Return & Refund Policy for the full process and exclusions.
What if an item arrives damaged, incomplete, or incorrect?
Contact us within 7 calendar days of delivery. Include the order number, a description, and clear photographs of the item and packaging. We will review the issue and provide the appropriate next step.
How are payments handled?
Available payment methods appear at checkout. Payments are processed through Shopify and the payment providers enabled for the store. Mavioria does not receive or store your complete payment-card number.
Where can I ask another question?
Email service@mavioria.com. We usually respond within two business days.