Return & Refund Policy

Last updated: August 18, 2026

30-day return request period

You may request a return within 30 calendar days after the carrier records delivery. A return is not approved until Mavioria provides return instructions. Items sent without authorization may be refused.

Return eligibility

To qualify, an item must be unused, unassembled where applicable, complete with all parts and accessories, and returned in its original condition and packaging. Proof of purchase is required. Handling beyond what is reasonably needed to inspect the item may reduce or eliminate a refund where permitted by law.

Items that cannot be returned

Gift cards, personalized or made-to-order items, and products clearly marked final sale are not returnable unless they arrive defective, damaged, or incorrect, or applicable law requires otherwise. Shipping charges and import fees are not refundable except when the return results from our error or a covered product issue.

Damaged, defective, incomplete, or incorrect orders

Inspect the delivery promptly and email us within 7 calendar days if the item is damaged, defective, missing parts, or not what you ordered. Include the order number, a description, and clear photographs of the product, packaging, and shipping label. After review, we may arrange replacement parts, a replacement, a return, or a refund. Mavioria pays authorized return shipping when our error or a verified covered issue caused the return.

Change-of-mind returns

For an eligible return based on preference, size, duplicate ordering, or another reason unrelated to our error or a product defect, the customer is responsible for authorized return shipping. Use a trackable service; we are not responsible for a return until it is received.

Cancellations

Request cancellation as soon as possible after ordering. We will make a reasonable effort to cancel before fulfillment begins. Once processing or shipment has started, cancellation may not be possible and the return process will apply after delivery.

Inspection and refunds

We normally inspect an authorized return within 3–5 business days after receipt. If approved, the refund is issued to the original payment method. Your payment provider or financial institution may need an additional 5–10 business days to post it. If a return does not meet the stated conditions, we will explain the outcome by email.

Exchanges

Product availability changes quickly, so direct exchanges are not guaranteed. When appropriate, we may process an eligible return and ask you to place a new order for the preferred item.

Start a return by emailing service@mavioria.com with your order number and reason for the request.